Essgee's terms of trade and freight charging

Essgee is a registered Australian company (Essgee Melodies Pty Ltd) ABN 78 002 675 961.

Credit cards are charged directly to this company and processed by Essgee and its bank - The National Australia Bank (NAB). No third parties are involved with payment or dispatch. All internet transactions are secure and credit card details are encrypted as per the internet's most stringent 'secure' procedures. Costs and merchandise are charged in Australian Dollars and are converted to international currencies by the purchaser's credit card company or bank in that country at the conversion rate on the day the transaction is processed in the foreign country or as per their terms of business. Good are not charged until ready to be despatched. If stock is not available at the time of order, charges will not be applied to customer's credit card until order is ready to be despatched.

All charges are inclusive of Australian GST (Goods & Services Tax).

Return of goods policy: No refunds for any merchandise are accepted but exchanges for faulty goods are accepted within 7 days of order (we will cover postage in that event).

All shipping is done from Australia. All freight shipped outside of Australia is dispatched by air and you should receive merchandise within 7-14 working days. International freight (outside Australia) is charged at a higher rate due to international charges. International rates include the following to USA/UK: 1 video =AUD$15.00 multiple videos (eg 3PAK) =AUD$30. Bulk orders may attract higher charges.
Any duties, taxes and any other charges imposed by the country to where the order is shipped, is the responsibity of the purchaser.
Local freight within Australia starts from $5 for a CD to $11 for a 3PAK of videos.
Multi-orders may also attract some additional freight pending size and weight.

further information please contact Essgee Entertainment